There are a number of reasons that you may be experiencing payment issues:
- Foreign transaction disabled
We accept all major debit and credit cards. However, debit cards in some countries might not allow foreign transactions. If you are experiencing trouble making a payment, call your bank to ensure your card is authorized for international purchases.
- Incomplete / Incorrect Name
Please ensure you are entering the first and last name of the card account holder, exactly as it appears on the card in the Name on Card field. If the name isn’t entered the same way, the purchase may be declined.
- Too Many Attempts / Card Usage in 24 hours
Some cards have usage limitations, and will automatically block payment attempts after a certain threshold has been reached. If you’ve used your card a lot in the last 24 hours, try contacting your bank, or waiting until the next day to make a purchase.
If you're sure you're entering the right card number, but you’re seeing a notification it looks invalid, or the pay button isn't showing up, there may be a caching issue. Please clear your cache and try again. For instructions on how to clear your cache, please click here.
Are you still experiencing issues?
To protect your security and privacy, your bank may not always disclose to us why a payment method was declined. Some of the most common reasons for bank declines include insufficient funds, card purchase limitations, card security policies, among other issues. As we do not have complete visibility on the reason for the decline, you will need to contact your bank or financial institution to solve the payment issue.